Managing Change at Byfield Business College

Problem identification In the case study, the main problem is based on the challenges and inabilities to predict the outcomes of change management that is considered to be a crucial component of any organizational development process. Not every member of a working team is ready for particular changes, and to comprehend the problems associated with managing change and offer reliable alternatives for an organization, it is necessary to overview some literary sources, consider the specific issues, and rely on personal ideas and suggestions.Advertising We will write a custom case study sample on Managing Change at Byfield Business College specifically for you for only $16.05 $11/page Learn More Analysis Change management is not a simple issue that leads to certain problems within a company. It is a complicated process, a combination of steps that result in a sequence of outcomes that change the way of how an organization and the people within it can and have to work. Reiss (2012) introduces this process as a combination of such â€Å"far-reaching, significant and sometimes dramatic transitions† as â€Å"dynamics, turbulence, transformation, or discontinuity† (p. 1). The process of change management described in the case study about the work of the Byfield Business College shows how unpredictable and hard-to-control any kind of change may be in case it does not correspond or even contradicts the well-accepted management theories.  In fact, there are three main theorists, whose models are usually discussed when the theory of change is mentioned. These are (1) the John Kotter’s theory that consists of eight main steps according to which communication, focus, and empowerment have to be combined; (2) the Lewin’s three-stage model according to which a change is compared with an ice block; and (3) the Change Curve within the frames of which Kubler-Ross focuses on employees’ personal transitions, reactions, and possible outcomes of the implementation (Bourda 2013). Each of these theories is a powerful contribution to change management and a true understanding of this concept. If a person or a group of people, who implements a change within an organization, fails to meet all issues of one of the theories, the success of the change will be hard to predict. Considering these three theories, the case of the Byfield Business College team will be analyzed. Being appointed as a new director of the college, George Boon is not satisfied with the methods used by Jane Hacking, an experienced head of central records, and comes to the conclusion to change the whole system of work as soon as he finds out that the office â€Å"had been handling a workload almost 20 per cent beyond its theoretical maximum for the past six months† (Corbett 1994, p. 93) after Robert Mangers from the operations research department analyzed the situation. Mr. Boon involves two more persons to work out the details of a new system on the basis of which loyalty and ownership could be the main concepts. Unfortunately, the results of the change turn out to be not as successful as they are expected.  On the basis of the Kotter’s model, the change of the office work has to pass through eight main steps. In Bourda’s (2013) analysis, based on the Kotter’s model, it is necessary to:Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Underline the urgency of the change (in the case, it is based on a new director’s inability to understand and accept the already working system); Create a guiding coalition (in the case, there are only four people (none of the office team) generally involved in the change management); Develop a change vision (in the case, no strategies are offered, just the order of the director); Discuss the vision (in the case, no one from the office is aware abo ut the possibility of change); Implement the ideas (in the case, the ideas and changes are simply imposed by the leader); Generate the benefits (in the case, it is hard to find a person, who can benefit from the change except the director, who gains a kind of control over the office’s work); Continue working with the change (in the case, employees are not promoted or developed, they are just faced with the necessity to follow a new order); Incorporate the change with the culture of an organization (in the case, the Jane’s team does not get a chance to introduce its own culture). In general, almost each step of the model is present in the case, still, not all of them are implemented the way Kotter offered it to be. This is why it is wrong and even useless to believe that the change of the Byfield Business College central record office leads to success and benefits. The Lewin’s theory of change talks about the importance to unfreeze (prepare the office for the ch ange, consider the beliefs and demands, and provide clear explanations), change (implement changes involving each member of the team), and refreeze (evaluate the shortages and benefits of the change in regards to different aspects of the office work) the idea (Paton McCalman 2008). The mistake made by Boon is the inability to inform all members of the record office about the necessity to change or, at least, improve the conditions under which the work is organized. He does not provide the team with clear explanations of why something should be changed. What he does is he defines the problem for himself and makes the team accept it. The point is that all changes are accepted within a short period of time by each employee.  But this acceptance is based on the professionalism of the team but not on their desire or enthusiasm (that is lately explained by the head of the office).  Even the Change Curve that is characterized by the obligation to accept the change cannot be properly i dentified in the case (Cummings Worley 2014). Kubler-Ross’ model consists of four main stages: status quo (when people are introduced to a change), disruption (when people understand the real challenges and necessities), exploration (when people have to accept the change turning their pessimistic behavior into optimistic ones), and rebuilding (when people embrace the changes and try to rebuild their working conditions accordingly) (Huczynski Buchanan 2013). According to this model, the team from the case just omits several stages and faces the last one, when they have to rebuild everything according to new rules. As a result, the emotions inherent to the previous stages are combined and can be shown with time. Anyway, all these three theories offered by different people at different periods of time prove one thing – the change offered by Boon does take place. Still, the consequences of this change cannot be properly identified and supported by all members of the team that has to accept the changes.Advertising We will write a custom case study sample on Managing Change at Byfield Business College specifically for you for only $16.05 $11/page Learn More The positive effects cannot be observed. To help the record office and the college in general overcome the challenges of the change, it is necessary to think about some alternatives taking into consideration the fact that the change has been already implemented and certain emotions do take place. Alternatives In fact, it is wrong and inappropriate to do nothing in regards to the situation described in the case study. The situation at the Byfield Business College and in the record office in particular can be changed and improved if a number of actions are taken. The following alternatives can be offered: Consider employees’ opinions. It is possible to resolve the case study problems by paying more attention to the employees as the integral part of the college, whose opinions cannot be neglected. Questionnaires and personal meetings may be applied to understand how the director can pay more attention to the needs of the employees within the frames of a new order. Use Jane Hacking as a means of communication between the staff and the director. In the case, it is seen that Hacking is in good and trustful relations with all workers in the report office. She may impact and control their work. The director should try to explain his intentions and expectations to the head of this office in a kind manner as it is used within the office. Make everyone follow a new order. Though it is one of the cruelest alternatives, it may still be effective. The director may offer those, who are not satisfied with new rules and obligations, share their own opinions in a written form, evaluate their suggestions, and exclude those, who are not ready to cooperate and promote the development of the college. It is always possible to find a new worker, provide him/her with the necessary practice, and get a professional office manager, who obeys the orders. Recommendation Regarding the theories mentioned in the analysis, it is evident that Boon fails to follow one of the most crucial aspects of organizational change – he does not want to pay any attention to the workers’ opinions and suggestions on how the quality of work and working conditions may be improved. The case study shows that Jane Hacking has a certain impact on each worker. Her opinion is respected. Her ideas are supported. Not to demonstrate his attempt to meet the demands of the workers and the inability to gain control over each office of the college, Boon may develop a good communication that can lead to a successful cooperation with the head of the office. Taking into consideration the fact that the work of the office is based on trust and personal understanding of employees’ needs, Boon may organize a business meeting with Hacking in an appropriate place (n ot in his office, as it is too official). It is possible to choose a restaurant and try to develop a talk within the frames of which the current problems, possible improvements, and expected outcomes can be suggested. Still, beforehand, it is necessary to discuss some ethical limitations and confidentiality of the conversations. In this case, the reputation of the director will not be affected, Hacking retains the position of the leader and a kind of guardian for her office, and the employees may come to a consensus on how to continue working respecting new innovations. Plan of action The implementation of the recommendation offered in the paper should be based on the following steps:Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Identification of the people, involved in the change: Boon, the director, has to inform Hacking, the head of the record office, about the intentions to consider some opinions of the office workers using the professionalism of two or three organizational change managers. Recognition of timing frames: one week is necessary before the meeting with Hacking to analyze the reaction to the change of the office; the day of the meeting; one week after the meeting is for the analysis of the possible improvements; two weeks are for the implementation of the change and control of the workers’ reactions and the effectiveness of the change. In general, one month is necessary for the recommended change improvement. Attention to the examples of other organizations: Boon should ask the organizational change managers to find out the real-life examples that show how effective the offered program and a new order can be underling the benefits for all workers. Evaluation of the work of the record office: the recommendation may affect several aspects such as the record office’s quality of work, Boon-office, Boon-Hacking, and Hacking-office relations may be also changed. Analysis of the effects of the change: it may happen that the office cannot accept Hacking’s intention to follow the Boon’s order and define her actions as a kind of betrayal; Hacking may not accept the Boon’s offer to cooperate and improve the conditions under which the office has to work; Boon has to be ready to be persuasive, logical, and confident in all his intentions and ideas. The office as well as the whole college should realize that Boon is the head of the team that can combine such qualities like understanding and control at the same time. References Bourda, FM 2013, Change management: Theories and methodologies. Web. Corbett, M 1994, Critical cases in organizational behavior, Palgrave Macmillan, London. Cummings, T Worley, C 2014, Organization development and change, Cengage Learning, Stamford, CA. Huczynski, AA Buchanan, DA 2013, Organizational behavior, Pearson Education, Harlow, United Kingdom. Paton, RA McCalman, J 2008, Change management: A guide to effective implementation, SAGE Publication, Thousand Oaks, CA. Reiss, M 2012, Change management: A balanced and blended approach, Books on Demand, Norderstedt. This case study on Managing Change at Byfield Business College was written and submitted by user Kayson Reed to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Old Hamlet and Polonius Analysis Essays

Old Hamlet and Polonius Analysis Essays Old Hamlet and Polonius Analysis Essay Old Hamlet and Polonius Analysis Essay Old Hamlet and Polonius: the weak link My group chose to state that Old Hamlet stimulated the chaos that struck the Danish family. Hamlet temper was inactive, while Old Hamlet was still alive, but the death of Old Hamlet was all it need to create a chemical reaction within Hamlet. As a consequence, Hamlet became cantankerous  towards Old Hamlets death. Realizing that Claudius killed Old Hamlet, Hamlet made promise that he would take revenge on Claudius. What if, Claudius didnt kill Old Hamlet so that he can profit from the kingdom and Gertrude, what if Claudius killed Old Hamlet for the well being of Denmark? Suppose, Claudius, Polonius and Gertrude understood Old Hamlet to be a conceit and malicious king. In order to support our theory, the group was broken down into four relationships that Old Hamlet had; Old Hamlet and Claudius; Old Hamlet and Polonius; Old Hamlet and Gertrude; Old Hamlet and Hamlet. By assigning each of the group member a relationship, we were capable of supporting our theory by speculating how Old Hamlet would have treated his neighbours. I was assigned the relationship between Old Hamlet and his trusty adviser Polonius. I was assigned the task of proving that Old Hamlet was a conceit and a malicious king by examining Old Hamlets and Polonius relationship. Instantaneously, I knew that I should look into Old Hamlet life when he ruled the kingdom; because, that would have been the ideal time when he would have frequently interacted with Polonius. Then, I had to think of a technique to reveal the unseen relationship between Old Hamlet and Polonius; as a result, the idea of using an interview was created. By casting an interview I would have the ability to ask certain questions that would express my thoughts on Old Hamlet characteristic; furthermore, I was able to present my judgement on Old Hamlets and Polonius relationship. Now there were two questions remaining to be answer: what was the statues of the relationship between Old Hamlet and Polonius, and what cause could have convinced Polonius that Old Hamlet was a conceit and Malicious king. Thus, I went forth and analyzed Polonius life when he was appointed as an adviser to Old Hamlet. I was determined to know, if Polonius would defend Old Hamlets kingdom from Claudius actions. I first started off by examining the murder of Old Hamlet. Where was Polonius when Claudius killed Old Hamlet? I find it amusing and ironic, at the fact that Polonius existence was absent when Old Hamlets was murdered; the reason that I find Polonius disappearance ironic, because Polonius sincerity and keenness would have prevented the incident from occurring. Polonius sincerity and keenness can be seen when he serviced Claudius, Polonius was always around Claudius to assist him; sp where was Polonius sincerity and keenness, to the save Old Hamlet from being poisoned. I believe that Polonius turned a blind eye towards the murder. For Polonius is too sincere to allow such evil deed to happen to king, while he is there; hence, I feel that Polonius approved Old Hamlet to be murdered. Second incident that I chose to contemplate upon, was the election. The play does not mention a lot about the election; nevertheless, Polonius as the adviser of Old Hamlet did have the potential to intervened in the election; as a result, preventing Claudius from winning. From my analysis what I believe is that, Polonius didnt have any opposition towards Claudius becoming the next king. From Polonius calm acknowledgement of Claudius being the king, it shows that Old Hamlet and Polonius did not have a strong relationship. Now the remaining question that needs to be answered is, what caused Old Hamlets and Polonius relationship to be fragile. In order to answer the question, I analyze what Old Hamlet did when he was king. The only that I came up with was the War against Norway. Now I had to know if Polonius agreed upon the idea of taking over Norway.

8 Things People Decide Within Seconds of Meeting You

8 Things People Decide Within Seconds of Meeting You Within a couple of seconds of meeting you, someone instantly judges you.   First impressions are real and it contributes towards the way someone perceives  you. In that moment they decide if they like you or they don’t. So how do you give the best first impression? What are traits that people automatically can tell about you? Here are 8 things people decide within seconds of meeting you.  Source [Business Insider]

Tampa Urban Development Essay Example | Topics and Well Written Essays - 2000 words

Tampa Urban Development - Essay Example In the United States, the evolution of urban regions has been dramatic. Numerous situations have congregated over a number of years in the US, and in present days almost 80% of the countries’ residents live in metropolitan regions that occupy below 20% of land area. The amount of urbanized land inside these metropolitan regions is much less. The urban population development started gradually, enhanced in the 19th Century, and after that the development sustained gradually during the following hundred years. The methods and causes for urbanizations have transformed significantly over time. Urban Development in America American metropolises have developed progressively but remained comparatively small in geographic region and population. Major urban developments are situated beside ‘transportation access points’ at docks, navigable tidal, important national rivers, seaways, and great lakes. During the civil war the form of urban development had started to change. Th e capitals have become the hearts of industry for accessing domestic and national natural resources. Trains are one of the leading transportation mediums in the country which is the most inexpensive way to carry materials for construction. After the World War II, suburbanization gained importance in older capitals. Numerous aspects have promoted the spread of suburbanization. The improvement of highway system lets individuals to travel for their occupations in the metropolises from outside civic limitations. This tendency has started in the period of 1920s and enhanced significantly after 1940s. Several multilane highways had developed which contributed to further suburbanization. The suburbanization offers a way of linking small towns with metropolitan lifestyle (Auch & Et. Al., â€Å"Urban Growth in American Cities†). Geographical Analysis of Tampa Development Tampa is situated in the harbor of west and middle Florida with an area of 1030 square kilometers. It is regarded a s one of the biggest open water bays in the southeastern side of America (Xian & Crane, â€Å"Assessments Of Urban Growth In The Tampa Bay Watershed Using Remote Sensing Data†). The width of water bays is almost 400 square miles and the size of drainage area is almost six times more. Tampa is affected by rapid development of human population and it is the second major metropolitan region in the US with almost 2.3 million people. It is anticipated that the population of metropolitan region will rise by approximately 20% by the year 2015. In the period of 1950s, the urban development of Tampa resulted in substantial corrosion in the water quality, environment and natural resources. Urban developments have transformed approximately 50% of Tampa’s original coastline. About 40% of Tampa’s sea-grass has been wiped out because of urbanization (Olsen & Ricci, â€Å"Introduction†). Urban Development of Tampa Development and urban extension have become a major conc ern for America. Throughout past 100 years, several towns have developed from small remote inhabitants to huge organized urban economical geographies. According to survey of ‘US Census Bureau’, almost 79% of American people live in urban areas. One of the major urban development’s of the US is Tampa which is situated in Florida. Tampa has been experiencing improvement since 1800. Several housing spaces were established in ‘

Has the Arab Spring met the popular demands in North Africa A Case Thesis Proposal

Has the Arab Spring met the popular demands in North Africa A Case Study as Tunisia Negotiates an inclusive governance - Thesis Proposal Example Inspired by the social uprising in Tunisia, the Arab Spring caused similar impacts in other North African states like Egypt, Libya, etc. The extent to which the governments of the North African states have been able to meet the expectations of the Arab Spring and the demands of the people can be found in this thesis work. The thesis work has been conducted with the help of analysis on the secondary data and information on the North African states and the occurrence of Arab Spring that brought about the changes in those countries as desired by the common masses. The Arab Spring is a wave of mass protests and demonstrations that began in the Arab world for the time in the year of 2010. The wave of protests were not only limited to the Arab countries but also spread to the other parts and majorly in the North Africa. Tunisia which is the smallest country in North Africa and is a member of the Arab League has been in the forefront of the news with Arab Spring spreading to the country and other parts of North Africa. The uprising of the Arab Spring in North African States and Tunisia in particular has been mainly due to the discontent of the people in the region on the failure of their governments to establish an inclusive government that upholds the freedom and rights of the people (Perkins, 2013, p.57). The differential treatment of the North African governments on the different sections of the society and the lack of legitimacy of the Muslim brotherhood rulers in providing the basic infrastructure for the growth of the countries have led to the uprising of the people and opposition leaders against the ruling authorities. The North African government, namely Egypt, Tunisia, Libya, etc were unable to meet the rising demands of the people. There were lack of infrastructure for education, health, livelihood and investments. The availability of jobs in the countries was much below the demand for employments. Thus the income level of the people

Management Principles & Practice Essay Example for Free

Management Principles Practice Essay A group of twelve lifelong friends put together $1,200,000 of their own funds and built a $6,000,000, 48-lane bowling alley, near Norfolk, Virginia. Two of the investors became employees of the corporation. Ned Flanders works full-time as General Manager and James Ahmad, a licensed CPA, serves as Controller on a part-time basis. The beautiful, modern-day facility features a multilevel spacious interior with three rows of 16 lanes on two separate levels of the building, a full-service bar, a small restaurant, a game room (pool, videogames, pinball),and two locker rooms. The facility sits on a spacious lot with plenty of parking and room to grow. The bowling center is located in the small blue-collar town of Wallingford. There is no direct competition within the town. The surrounding communities include a wide-ranging mix of ethnic groups, professionals, middle- to upper-middle-class private homes, and apartment and condominium complexes ranging from singles to young married couples to senior citizen retirement units. Nearly 200,000 people live within 15 miles of Wallingford. The bowling center is open 24 hours per day and has a staff of 27 part- and full-time employees. After four years of operation, the partners find themselves frustrated with the low profit performance of the business. While sales are covering expenses, the partners are not happy with the end-of-year profit-sharing pool. The bowling center operates at 100 percent capacity on Sunday through Thursday nights from 6:00 P.M. until midnight. Two sets of men’s leagues come and go on each of those nights, occupying each lane with mostly five-person teams. Bowlers from each league consistently spend money at both the bar and restaurant. In fact, the men’s leagues combine to generate about 60 percent of total current sales. The bowling center operates at about 50 percent capacity on Friday and Saturday nights and on Saturday morning. The Friday and Saturday â€Å"open bowling† nights include mostly teenagers, young couples, and league members who come to practice in groups of two or three. The Saturday morning group is a kid’s league, ages 10 through 14. There are four ladies leagues that bowl on Monday and Wednesday afternoons. Business is extremely slow at the bowling center on Monday through Friday and Sunday mornings, and on the afternoons of Tuesday, Thursday, Friday, Saturday, and Sunday. It is not uncommon to have just three or four lanes in operation during those time periods. The owners have taken a close look at the cost side of their business as a way to improve profitability. They concluded that while the total operating expense of $1,466,000 might appear to be high, there was in fact little room for expense cutting. At a recent meeting of the partners, James Ahmad reported on the results of his three-month-long investigation into the operating cost side of other bowling alleys and discovered that the Wallingford Bowling Center was very much in keeping with their industry. James went on to report that bowling alleys were considered to be â€Å"heavy fixed cost operations† and that the key to success and profitability lies in maximizing capacity and sales dollars . QUESTIONS 1. Apply the decision-making process described in the chapter to this case. What is the major problem facing Wallingford? List five specific alternative solutions that could be implemented to solve that major problem. 2. As general manager of this company, how could you utilize and manage the group decision-making process and technique to improve company profits? Which employees would you include in the group?

Terrorisms Effects on the World Essay -- Terrorism Violence Ethnicity

Terrorism's Effects on the World Ethnic conflicts arise everyday among people in society. Although problems between the populace have changed in the present generation, ethnic issues have been apparent since the beginning of time. Some of the modern cultural conflicts can range from terrorism to religious wars. Terrorism has been a predicament throughout the entire world ever since the day man was created. It seems to be the answer to many leaders’ issues with â€Å"foreign† people. Not only is terrorism harmful itself in many ways, it causes new problems that worsen every situation. For example, terrorism is presently forcing many countries around the world, including the United States, to change their life styles, political processes, and even their economic values as a reaction to the threats.   Ã‚  Ã‚  Ã‚  Ã‚  Although terrorism begins in one particular area, it seems to spread to other regions as well, even though not exactly to the same extent. For example, in the United States, there were consecutive bombings and suicide attacks during a short period of time. Considering that this causes paranoia, other countries began to create new laws and restrictions in order to protect its people, even though the attacks weren’t necessarily focused towards that specific region. As an immediate response to the terrorism, the United States government changed in many ways, from restricting the citizens’ rights, to ending certain public activities, up to restricting entrance into certain buildings. The government even began to limit the media. Similarly to the United States, on September 22nd, the Russian parliament was debating on which possible new restrictions and laws can be enforced in order to â€Å"guarantee† better national security. New laws in the United States, such as the right to declare a â€Å"state of war ,† make the country seem as if it has more power than neighboring areas, helping to comfort any fearful, or paranoid, citizens. Terrorism, as well as other ethnic conflicts, has even caused the people of Asia-Pacific countries to create new laws in reaction to the threats, simply because they became intimidated. An article in the Financial times stated that it is trying to boost their â€Å"political momentum† behind the battle of terrorism, promising to take practical steps to improve their co-operation . New laws were being considered, due to the fear and security levels o... ...ked and used as hideouts. For example, Russia, South America, and certain sections of the United States are simple targets because of the land and the population densities, unlike places such as the Sahara Desert. Of course, if a terrorist truly wanted to mass murder a group, they would simply set off a nuclear explosion. This would obviously create a complete new set of problems along with those that we have already discussed. Personally, I believe wars shouldn’t be encouraged, and honestly, I don’t suppose that it results in any positive feedback whatsoever. Although I don’t completely agree with how Russia, Indonesia, South America, and Darfur are dealing with their terrorist problem, I still consider it a good idea to think forward and make plans on how to overcome cultural problems. Terrorism has caused many countries around the world, to change their daily values and their economic priorities, as well as their whole political framework as a response to ethnic conflicts. Terrorism has been a common answer among leaders regarding intercultural problems among â€Å"different† people ever since mankind was created. Ethnic conflict is now becoming a new, everyday aspect of life.